Pink Martini Collection Delivery and Returns
Our delivery and returns policies are listed below to help make sure we meet your expectations.
Shipping and Delivery
Please allow 1-2 business days for your order to be processed and received by our warehouse team. All orders ship Monday - Friday, excluding federal holidays within Canada. Our operating hours are weekdays 9am - 5pm EST.
As soon as we start packing your order we will send you a shipping confirmation email with the delivery details and a link to track your parcel online. Please note, that it can take some times before the tracking information is uploaded.
Shipping and Delivery is the charge for online order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates. Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order.
Returns and Replacements
Defective or unworn and unwashed items can be returned for the value purchased (this excludes shipping and handling). Items must have the tag attached in order to be returned. Sale items can be exchanged for a different size but cannot be returned.
All returns must be approved first by our customer service team within 14 days of receiving purchase. All return claims can be sent to firstname.lastname@example.org for approval. It can take up to 2 business days for the return approval (excluding weekends as our offices are closed). Once the return is approved, you will be notified via e-mail to ship back your items. All return items must have a tracking number and receipt attached with the garment. We will cover the cost to ship the item to us if the value is over $100 in the U.S. and Canada only. Please allow 1-2 weeks for your return to be processed, and received. We will not under any circumstance accept returns on final sale items, special orders, or undergarments. R/A claims made after 2 weeks will not be considered.
We do not credit any Pink Martini merchandise purchased from department stores or independent boutiques.