I had ordered Ellie Pants but received them in the wrong colour. Was disappointed but I let Pink Martini (PM) know right away. Credit to Pink Martini, they sent a return label to me right away and at the same time sent out the correct pants to me which was great. I put the untouched mistaken pants into an envelope and taped the printed return label on my own large envelope and put it in a mailbox. The correct pants arrived within two days and I love the pants. (fyi original order arrived quickly too) Thanks, Pink Martini!