Refund policy
Return & Exchange Policy
Items that are defective, unworn, and unwashed may be refunded or exchanged for the value purchased (shipping and handling excluded). All items must have the original tags attached to be eligible for return.
Regular-priced and regular sale items (excluding Warehouse Sale items) may be exchanged within 14 days of receiving your purchase.
Please note that all items purchased from our online or in-person Warehouse Sale are final sale and are not eligible for return or exchange.
Return Conditions
- Items must be unworn, unwashed, and defective-free, with original tags attached.
- Refunds or exchanges apply to the value of the item(s) purchased (shipping and handling excluded).
- A $15 return fee will be deducted from all approved refunds and exchanges.
How to Request a Return
All returns must first be approved by our customer service team within 14 days of receiving your purchase. Please email retail@pinkmartinicollection.com
to request return authorization.
Approvals may take up to 2 business days (excluding weekends). Once approved, you will be notified via email or online chat with instructions to ship back your items. Please ensure your order number is written on the outside of the return package.
Please allow 1–2 weeks for your return to be processed once received.
Additional Information
- R/A claims made after 14 days will not be considered.
- We do not credit Pink Martini merchandise purchased from department stores or independent boutiques.
- Return waybills are included with all online orders to help make the return process easier. All online returns are free of charge.